Transparency, Integrity, and Trust in Every Step

At Agape Home Care Agency, we believe that honesty and transparency are essential to building trust with our clients, caregivers, and community.

This Disclosure Statement outlines important information about our licensing, ownership, client rights, and service policies, ensuring you have a clear understanding of who we are, what we provide, and how we operate in compliance with New Jersey State laws and regulations.

Licensed Home Care Agency in New Jersey

Agape Home Care Agency is a licensed and insured home care agency operating in compliance with the New Jersey Division of Consumer Affairs – Office of the Attorney General, Home Care and Health Care Service Firms regulations (N.J.A.C. 13:45B).

Our agency provides non-medical and skilled home care services, including:

• Personal care assistance

• Companion care

• Dementia and Alzheimer’s care

• Skilled nursing care

• Respite care

• Palliative and chronic condition management

All services are provided by trained, qualified, and background-checked caregivers under professional supervision.

Ownership and Management Disclosure

Agape Home Care Agency is privately owned and locally operated in the state of New Jersey.

All owners and administrators are in good standing with the New Jersey Board of Consumer Affairs and meet the requirements to operate a home care agency under state law.

Our leadership team is committed to ethical practices, caregiver excellence, and client-centered service.

Client Rights and Responsibilities

We respect and protect the rights of all clients receiving care through Agape Home Care.

As a client, you have the right to:

• Be treated with dignity, respect, and compassion at all times

• Receive clear and honest information about services and fees

• Participate in creating and updating your individualized care plan

• Request changes in caregivers or services when needed

• Expect confidentiality and privacy of your personal and health information

• Voice concerns or complaints without fear of retaliation

Clients are encouraged to ask questions, provide feedback, and stay actively involved in their care decisions.

Caregiver Screening and Training Disclosure

All Agape caregivers and nurses undergo a comprehensive hiring and screening process, which includes:

• State and federal background checks

• Employment verification and reference checks

• Verification of professional licenses or certifications

• Required health screenings

• Completion of orientation and training per New Jersey state standards

Our staff receives ongoing training in:

• Infection control and safety

• Dementia and Alzheimer’s care

• CPR and first aid

• HIPAA compliance and confidentiality

• Emergency preparedness

Fee and Service Disclosure

Before services begin, every client receives a written service agreement that clearly outlines:

• Services to be provided

• Hourly rates or package costs

• Billing frequency and payment options

• Cancellation and refund policies

• Contact information for questions or emergencies

We believe in full transparency, no hidden fees, no surprises.

Privacy and Confidentiality

Agape Home Care strictly follows HIPAA (Health Insurance Portability and Accountability Act) guidelines and New Jersey privacy laws.

We protect all client and caregiver information, including medical, personal, and financial data. Information is only shared with authorized individuals as permitted by law or client consent.

Complaint and Reporting Procedure

We are committed to addressing all client concerns promptly and fairly.

If you have a question, complaint, or feedback, you may contact our Client Care Manager directly at:
📞 (XXX) XXX-XXXX
📧 info@agapehomecare.com

If you feel your issue has not been resolved satisfactorily, you may also contact the:
New Jersey Division of Consumer Affairs

• Website: https://www.njconsumeraffairs.gov

• Phone: (973) 504-6200

Non-Discrimination Statement

Agape Home Care Agency complies with all federal and state civil rights laws.

We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status.

Every client and caregiver deserves to feel safe, respected, and valued.